When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. . They told me I needed to return the equipment or I would have to pay a fine. 6. Mobile. Options. I have just received my returns packaging but I'm out of the country until mid December. We would like to show you a description here but the site won’t allow us. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. Browse Virgin Media Virgin Media Community. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. The advice was to recycle the old hub. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Options. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. It has been very poorly attached and has caused damage. Joining in. on 30-05-2023 22:29. Virgin Media; My Virgin Media. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. That has been confirmed and was going to arrive in 3 working days. Available with M50 broadband or faster. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Problem: Returning Hub 4. Manage Your Account. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. 0 once you have your Quickstart box. Go to solution. 2 Kudos. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Please could this be escalated to Virgin Media. We would like to show you a description here but the site won’t allow us. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. I have left virgin and been contacted to return my kit. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Networking and WiFi. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. So VM gave me another call today, seems like another person from retentions. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. scroll down to 'External wall box'). I spoke with VM, and they sent me a return kit. My Virgin Media app: Requires compatible Android 7. Virgin Media Help - Get help, tips and advice to m. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. QuickStart, set up and connections. . 3 weeks ago. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Kit return 5 hours ago Have waited in all. An Ethernet cable – The. Simply ring our friendly customer service team. Virgin Media; My Virgin Media; Shop; Help;. Claim up to three (if needed) with our WiFi guarantee. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Options. No, you can keep using the same phone you’ve always used. In which terminal I have to put the silver cap. Virgin Media Kit Collection. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. As subject. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. 3 hours ago. Returning kit. You might also need to change it if your current package isn’t available at your new address. We would like to show you a description here but the site won’t allow us. At least 30Mbps download speeds in every room or £100 one-off credit. we cancel our virgin media account after 18 months as we did not have good broadband speeds. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. We would like to show you a description here but the site won’t allow us. is legally binding, which means that we are making promises to each other about the . Please can you confirm that the £40 c. My Virgin Media App. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. . If you do not return your kit, you will be charged for it as set out in our terms and conditions . Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. Steveiow. 2. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Switched. couldn't see where best to post this. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. I gave the guy everything including leads and he said he only needs the box and the remote. Switched On Families. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. I had previously informed a virgin staff member about this via webchat but I still keep. Virgin Phone Switchover. I had a message about collecting my kit. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. I terminated my Virgin Media service a few weeks ago. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. QuickStart, set up and connections. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. I trust the bill will be cancelled when the kit. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. When you’re booking your move, let us know if you want to choose a new package for your new home. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. H. Options. Account - Mobile. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. . Options. You’ll then be able to use your same old phone to make. Options. 12K; 225; 463; Natalie_L. We would like to show you a description here but the site won’t allow us. your Boosters are paired. Now, the kit arrived but I have no subscription. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. If you don't pay that bill then it's just like any other bill from any other company. That’s because while you're with us, you rent your kit, rather than own it. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. So thats what i did. We would like to show you a description here but the site won’t allow us. 34 and that this would be taken by direct debit. Sorry to hear there's an issue with a charge for failing to return equipment. Any returns emails are automated and will contain any equipment that you have registered to. Have been told that some customers have been charged when not returning equipment, however. Thank you for reaching out to us here on the Community. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. It's an outstanding balance and will just go through the collections process. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. And now I'm getting chased up. When referring to “agreement” we mean all of these things. Only kit that supports HDCP 2. r. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. My Virgin Media App. None of the dates for collection were acceptable. The new fibre phone line is designed to work with the same phones as the old copper line. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Virgin collected my equipment early last year. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. My V6 box has been replaced by a 360 and 2 days later I. Frazerdog123. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Please DM me and deal with this properly. we provide and how you are permitted to use those . The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. . Virgin Mobile. QuickStart, set up and connections. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Manage Your Account. Manage Your. services. . Given all the UK calls are recorded it will be verified that she told me to Bin it. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. I. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Most QuickStart kits have just 6 cables, connectors and powerlines to. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. Hi, Just recently upgraded from Tivo 500GB box to TV360. SpeedReturning your Virgin Media kit VirginMedia. Sign out . You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Options. . If you cancel your service, you will need to return your kit to Virgin Media. the enevolope they send is free. 2. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. Joining in. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. Help with a refund for a bereaved account. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. We would like to return it but we didn't a return box and now we are unsure what to do with it. Stay safe online. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. So I can help, I will send you an invite into a private,. For my surprise, in the package of the hub 5, was another package to return the hub 4. Now all a sudden at 03. Push the white cable (from the old Hub) into the back of the new Hub. Returning. QuickStart, set up and connections. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. We would like to show you a description here but the site won’t allow us. 0 Kudos. Reply. We would like to show you a description here but the site won’t allow us. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. I cancel my subscription during the cool off period even before the kit arrived. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Your experience matters. co. Account - Cable. If you can get Quickstart, you can choose one of two delivery options. . Available with M50 broadband or faster. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. Visit Virgin Media to find out more. Get the Hub ready by connecting the wires. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. Alternatively, you can take the kit to your local O2 store or your local recycling centre. Y’all are right to be suspicious though!Scroll down and click on create new label. Networking and WiFi. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. on 26-03-2023 08:51. We would like to show you a description here but the site won’t allow us. Virgin Media Verified account. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. We would like to show you a description here but the site won’t allow us. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Connect the Hub’s power cable with the blue tab. virgin media equipment return anything extra to receive one. Solved: My VM account ended on 31st March. Browse Virgin Media Virgin Media Community. Back a step. My Virgin Media app: Requires compatible Android 7. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. on 11-02-2023 11:36. Alessandro Volta In response to MattL3. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. Follow the instructions on screen to finish your setup. This feels like a mass-send e-mail campaign / request. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. You’ll find some simple step-by-step instructions telling you how to set up each of your services. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. Seems like a very long time to be en-route. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. Although this question has appeared before the answers vary and I need definitive advice. If it’s not a technical issue you need help with then we’re here to support you on. The collection date is 29 November. I guess the first lady I talked to misinterpreted it. Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. We would like to show you a description here but the site won’t allow us. 0 or iOS 12 or later mobile or tablet. Solved: My VM account ended on 31st March. Go to solution. Up to 3 WiFi Pods if needed. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. I'm sorry to hear there is some confusion with your return kit. 2. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. Alternatively, visit virg. We would like to show you a description here but the site won’t allow us. i. 1. how to return your old kit. Sort this out please. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaHi All I want to comminucate this big issue. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. We would like to show you a description here but the site won’t allow us. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. 3) Possibly illegal - as you are selling something you know is not yours to sell. We use Collect+ services for returning. they have not sent me a package to return the old kit in. We would like to show you a description here but the site won’t allow us. . Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. My Virgin Media App. My Virgin Media. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. hello007007 Posts: 149 Forumite. Hello. You can order a pre-paid equipment returns packaging through our Return Kit page . The clerk will print the return label and process your return. Update: Steve the virgin media guy came today and took the router. Equipment remains our property and we charge for anything unreturned. It’s easy to Click & Collect your Virgin Media order with Yodel. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. Forum; Apps. They said it should be 30 days to return so basically I hav. Entertain me;. The service start date was 28 January 2023. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. Tuning in. Each time promised either it will be collected by. Changes to Virgin Media prices 2023. Step 3 - Label the box – a letter came with the. A large Virgin box has been attached to the outside wall my house without my permission. I have not received the return kit I was promised in order to return VM equipment. I am putting a complaint in with ofcom along with all the evidence I have. in the box it gives you a returns label to post the old kit back. £8p/m extra or included with Gig1 or Volt. This includes: The Stream box. Account - Mobile. End day it's virgin media's equipment. Account - Mobile. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. A power adaptor to plug into the Stream box and a power socket at the wall. Select the correct HDMI input for your box. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. . services. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. Excludes broadband faults and broadband network outages. That’s because while you're with us, you rent your kit, rather than own it. 3. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. It's at least 7 years old! We would love. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. ’. Once we cancel we got a letter asking us to. Speedon 22-02-2023 16:03. Hi Kath, Thank you for your reply. however, I have a splitter with 4 connection. hi. . My sister left Virgin Media in January 2023. I'm a moderator/staff could pick this up and follow up, that would be great. Virgin Mobile. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. We would like to show you a description here but the site won’t allow us. If you need any help, please don't hesitate to let us know. They were not required to return it but were asked to recycle it correctly. Account - Mobile. Account - Cable. Stream from Virgin Media. However, despite my attempt to request for the return kit to be deli. We don't send confirmation of your request to cancel. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. No, you can keep using the same phone you’ve always used. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. on 23-12-2021 17:18 sorry if in wrong place.